Call Center Rep-Carrier Payables Dept.
Lowell, AR
Mon-Fri 8AM-4.30PM
$16/HR
A local and very well-established logistics company is seeking CSR reps for one of their call centers. This position is a full-time contract to hire role. In this role you will:
- Work through a high volume of loads daily to complete tasks in the que
- Identify, solve, and address root causes of missing paperwork and reference numbers
- Establish customer and accessorial rates, fuel surcharges, payment deductions, unidentified payments, and/or resolutions
- Initiate refunds for duplicate payments
- Answer questions about payables and trouble shoot billing inquiries and issues with carriers
- Document all actions, decisions, and communications to ensure availability of work history data
- Review and audit financial reports, payment applications, or invoice discrepancies
