AP Helpdesk Administrator

AP Helpdesk Administrator

Location: Rogers, AR

Hourly Wage: $15/hour

Position Overview:

The AP Helpdesk Administrator is responsible for managing all aspects of daily billing processes within the Brokerage system (McLeod). This role involves validating charges, resolving invoice issues, and ensuring accurate billing. The AP Helpdesk Administrator will work closely with internal operators, the collections team, and operations teams to meet client requirements and facilitate timely billing.

Key Responsibilities:

Invoice Validation: Audit and prepare invoices for processing, ensuring accuracy and compliance with customer business rules.

Issue Resolution: Communicate with internal operators to address and resolve billing issues promptly.

Communication: Correspond with Operations and carriers regarding rating and accessorial information to align with customer requirements.

Customer Setups: Collaborate with internal departments to facilitate the setup of new customers.

Ad Hoc Reporting: Generate ad hoc reports as directed by management.

Knowledge and Expertise:

Skills:

Basic Math: Ability to calculate mileage as it relates to the passage of time.

Service Orientation: Commitment to providing exceptional service to internal and external customers.

Self-Management: Ability to self-manage daily workload and maintain focus on individual and team goals.

Physical and Mental Demands:

While performing the job’s functions or tasks, the employee may be required to sit, talk, hear, use hands to handle, and feel.

Occasional standing, walking, reaching, stooping, kneeling, or crawling may be required.

The employee may occasionally lift and/or move up to 10 pounds.

Ability to appraise, evaluate, and adequately respond to environmental strain and emotional stress, including troubleshooting, time management, decision-making, emergency response, time constraints, analysis, and implementation.