Sales & Customer Service Representative

Job Details

The Sales and Customer Service Representative is responsible for delivering exceptional service to customers by maintaining consistent and frequent customer connection, providing accurate information, resolving inquiries efficiently, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities

Primary function of this role will be to assist with Sales outreach, follow-ups and forecasting via phone calls. This person should be comfortable initiating phone conversations and asking questions with customers and prospective customers.

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Process paperwork and data enter accurately in the company’s system.
• Maintain customer records and update account information as needed.
• Collaborate with other departments (sales, logistics, billing, etc.) to ensure customer satisfaction and efficient problem resolution.
• Identify and escalate priority issues to the appropriate supervisor or department.
• Provide feedback on recurring customer issues or process improvements.
• Meet or exceed established performance metrics such as response time, resolution rate, and customer satisfaction.
• Stay informed on company products, services, and policies to provide accurate information.
• Perform other related duties as assigned.

Qualifications

EDUCATION & RELATED EXPERIENCE

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 1–2 years of sales experience (call center, retail, or related environment preferred).

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
• Ability to manage multiple priorities and maintain professionalism under pressure.
• Bilingual (English/Spanish) is a plus.