Shop Manager

  • Fort Smith, AR
  • industrial

Shop Manager

Fort Smith/Greenwood, AR

Pay: Starting at $18+/hour

Job Description:

Are you a skilled individual with a passion for managing service operations? We are currently seeking a dynamic Shop Manager to join our client’s team in Fort Smith/Greenwood. This position requires a comprehensive understanding of warranty processes, excellent communication skills, and a commitment to delivering exceptional service. Successful candidates will undergo a drug screen and background check as part of the hiring process.

Key Responsibilities:

  • Submit warranty claims online to equipment manufacturers for reimbursement.
  • Approve and track customer warranty claims to ensure timely resolution.
  • Engage in phone and email communication with manufacturers regarding product details and issues.
  • Respond to customer inquiries via phone and email, providing troubleshooting assistance and product information.
  • Conduct parts lookup and order processing for equipment repairs and maintenance.
  • Troubleshoot mower problems both in-person and over the phone, providing effective solutions.
  • Assemble and repair mowers and handheld equipment with precision and efficiency.
  • Occasionally assist in loading or unloading freight to support warehouse operations.
  • Periodically pick up or deliver equipment to our warehouse in Fort Smith as needed.
  • Collaborate with team members and occasionally work in both Fort Smith and Greenwood offices to support operational needs.

Preferred Skills and Qualifications:

  • Prior experience in warranty work and familiarity with warranty claim processes.
  • Proficiency in computer skills, including the ability to navigate online warranty systems and software.
  • Mechanical aptitude and hands-on experience in equipment repair and maintenance.
  • Excellent communication skills, both verbal and written, with a customer-centric approach.
  • Self-motivated individual with strong attention to detail and the ability to prioritize tasks effectively.
  • Forklift experience and the ability to pull a trailer with a pickup truck are advantageous.


  • Competitive compensation package commensurate with experience.
  • Opportunities for professional development and advancement within the organization.
  • Positive work environment with a supportive team and management structure.
  • Comprehensive benefits package including health insurance, retirement plans, and more.




Call Us


Visit Us

1330 S Waldron Rd.

Fort Smith, AR 72903

Application Hours

Monday – Friday | 8am to 4pm

Or Apply Online Now


1st Employment is an
Equal Opportunity Employer