Position Details
professional
Lowell, AR
Monday – Friday, 8:00AM to 4:30PM
$16/hour
Job Details
Our staffing agency is hiring a Call Center Agent – Carrier Payables Department for a well-established logistics company in Lowell, AR. This is a full-time contract-to-hire position with a Monday–Friday schedule from 8:00 AM–4:30 PM.
The Call Center Agent – Carrier Payables Department will help carriers with payment and billing questions while working through a high volume of daily requests. The ideal candidate is dependable, detail-oriented, comfortable using a computer, and able to solve problems efficiently.
Key Responsibilities
- Process a high volume of loads and daily tasks.
- Research missing paperwork and reference numbers.
- Help resolve billing and payment issues.
- Answer carrier questions about payables and invoices.
- Review rates, fuel surcharges, deductions, and payments.
- Process refunds for duplicate payments.
- Review invoices and financial reports for errors or discrepancies.
- Research and resolve payment issues.
- Document actions and communications in company systems.
- Communicate professionally with carriers and internal teams.
- Escalate issues when additional assistance is needed.
Qualifications
- Previous customer service, call center, billing, or office experience is preferred.
- Strong communication and problem-solving skills.
- Good attention to detail.
- Comfortable working with computers and multiple systems.
- Able to work in a fast-paced, high-volume environment.
- Dependable and able to work independently.
- Able to handle confidential financial information professionally.
