Call Center Representative

Position Details


Lowell, AR



Job Details

A local and very well-established logistics company is seeking CSR reps for one of their call centers. This position is a full-time contract to hire role

Key Responsibilities

  • Work through a high volume of loads daily to complete tasks in the que
  • Identify, solve, and address root causes of missing paperwork and reference numbers
  • Establish customer and accessorial rates, fuel surcharges, payment deductions, unidentified payments, and/or resolutions
  • Initiate refunds for duplicate payments
  • Answer questions about payables and trouble shoot billing inquiries and issues with carriers
  • Document all actions, decisions, and communications to ensure availability of work history data
  • Review and audit financial reports, payment applications, or invoice discrepancies

Apply Online

1st Employment – NWA Professional Placement Division



Monday – Friday | 8am to 4pm

Apply Now

1st Employment is an Equal Opportunity Employer

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