Customer Service Representative

Job Details

Our client, a leading construction material supplier, is seeking a dependable and service-driven Customer Service Representative to join their team. This is a temp-to-hire opportunity offering steady hours and long-term potential. The Customer Service Representative will play a key role in supporting customers, coordinating orders, and ensuring a smooth delivery process for construction material packages across the country.

The ideal Customer Service Representative is outgoing, detail-oriented, and thrives in a fast-paced environment. This role requires strong communication skills, the ability to multitask, and a commitment to delivering excellent customer service with every interaction.

Key Responsibilities

• Interact with customers over the phone to provide support, answer questions, and determine customer needs
• Schedule deliveries and coordinate logistics to meet customer timelines
• Investigate and resolve customer concerns in a timely and professional manner
• Process sales orders and bids received through phone and email communications
• Maintain accurate records and review multiple data sources to ensure order accuracy
• Work closely with team members, vendors, and customers to ensure a high level of service

Qualifications

• High school diploma or equivalent required
• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable working with computers and various software systems
• Strong attention to detail and problem-solving abilities
• Positive attitude with the ability to adapt quickly to changing priorities

What Our Client Offers:

• Opportunity for full-time hire after temporary period
• Training programs to support personal and professional growth
• Team-focused environment with opportunities for advancement
• Benefits package upon hire including medical, dental, vision, and life insurance
• Paid vacation and additional incentives based on team performance