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Customer Service Representative

Position Details

industrial

Danville, AR

TBD

Starting pay $14-$15/hour

Job Details

As a Customer Service Representative in Danville, AR, you will be the frontline of our client’s company, ensuring that every customer interaction is positive and that all customer needs are met promptly and professionally. Your role as a Customer Service Representative will involve addressing customer inquiries, resolving issues, and providing essential product information. If you are passionate about customer service and possess the necessary qualifications, we encourage you to apply for this position.

Key Responsibilities

  • Customer Support: Provide top-notch customer service via email and phone to address inquiries, resolve issues, and ensure customer satisfaction.
  • Problem Resolution: Investigate and troubleshoot customer concerns or complaints promptly and effectively, demonstrating empathy and professionalism at all times.
  • Product Knowledge: Develop a deep understanding of our products and services to effectively assist customers with inquiries, troubleshooting, and product recommendations.
  • Documentation: Accurately document customer interactions, issues, and resolutions in our CRM system to maintain a comprehensive customer service database.
  • Collaboration: Collaborate with cross-functional teams including Sales, Engineering, Quality, Purchasing, and Operations to ensure a seamless customer experience and provide valuable feedback for product improvement.
  • Process Improvement: Identify opportunities for process improvement and contribute ideas to enhance customer support efficiency and effectiveness.

Qualifications

  • Excellent Communication Skills: Strong written and verbal communication skills are essential for effectively interacting with customers and internal teams. Social skills are key.
  • Organizational Skills and Time Management: Highly organized and detailed individual, who can continually multi-task and work within time constraints.
  • Problem-Solving Abilities: Ability to think critically and creatively to resolve customer issues and adapt to various situations.
  • Empathy and Patience: Demonstrated ability to empathize with customers’ concerns and maintain patience in challenging situations.
  • Tech-Savvy: Comfortable navigating multiple software applications and learning new systems quickly.
  • Customer Focus: Passionate about delivering exceptional customer experiences and going above and beyond to meet customer needs.
  • High School Diploma or Equivalent: A minimum educational requirement; additional qualifications are a bonus.

Apply In Person

1st Employment – Conway

707 Robins Street
Suite 101
Conway, AR 72034

conway@1stemployment.com

501-358-6322

Monday – Friday | 8am to 4pm

Apply Now

1st Employment is an Equal Opportunity Employer

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