Position Details
professional
Springdale, AR
Temporary Position – 6–8 Weeks
$20/hour
Job Details
We are hiring a Customer Service Representative for a temporary 6–8 week assignment in a fast-paced utility office. The Customer Service Representative will assist customers with water and sewer accounts, answer questions, process payments, and help resolve customer concerns.
This role involves frequent interaction with the public by phone, email, and in person. The Customer Service Representative will also work closely with billing, collections, engineering, and meter departments and will be cross-trained to assist with work orders and switchboard operations.
Key Responsibilities
- Provide friendly and professional customer service to the public.
- Answer questions regarding water and sewer accounts.
- Handle customer inquiries and complaints related to:
- Water consumption
- Water pressure
- Meter readings
- Water leaks
- Customer accounts
- Process customer payments by cash, check, and credit card.
- Issue receipts and accurately reconcile the cash drawer each day.
- Assist with delinquent accounts and shut-off preparation.
- Process payments received through the mail and night depository.
- Distribute office mail.
- Assist with work order processing and switchboard operations.
- Maintain accurate customer records and documentation.
- Work with billing, collections, engineering, and meter departments as needed.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Previous customer service, cashiering, billing, or office experience preferred.
- Basic knowledge of billing and cashiering procedures.
- Basic accounting and math skills.
- Comfortable using computers and entering data accurately.
- Ability to use a 10-key calculator and standard office equipment.
- Ability to count cash quickly and accurately.
- Strong attention to detail and recordkeeping skills.
- Professional, courteous, and tactful communication skills.
- Ability to work well with customers and coworkers.
- Reliable attendance and punctuality.
- Bilingual Spanish/English skills preferred.
Work Environment & Physical Requirements
- Primarily office-based work in a moderately quiet environment.
- Ability to sit or stand for extended periods while using a computer.
- Frequent use of a computer keyboard, telephone, 10-key calculator, and other office equipment.
- Ability to reach, bend, kneel, or crouch when retrieving files or supplies.
- Must be able to communicate effectively in person and by telephone.
- Ability to read documents and work with detailed information.
- May occasionally push, pull, lift, or carry items weighing up to 20 pounds.
